Dispute resolution steps
If any issue occurs, no need to rush; the matter is resolved in three steps.
Step 1 Contact support
First, write down the issue.
During the problem, clearly send account details and what happened; if small screenshots are available, responses arrive quickly during Dhaka office hours.
This helps the team understand whether the issue is related to login, content, or account rules.
Step 2 Review increases
If no solution, the issue will be
If no solution is found in the first reply, the issue rises higher; do not change information midway.
For bKash, Nagad or Rocket inquiries, keeping the transaction time and reference number helps.
Step 3 Law and jurisdiction
Final word: Bangladeshi rules
At the final step, Bangladeshi laws and jurisdiction are followed, so documents, dates, and records should be arranged locally.
In major disputes, proceeding without organizing documents takes longer.